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FAQ
> Questions concerning the Internet Store
> To surf on the Store
> To manage My account
> To place my Order on line
> Delivery of my order
> The payment of my order on line
> Validation of my order
> The follow-up of my order on line
> Returns and refundings
> The Son of Beach products
> My request relates to another subject
You have a question? Do not hesitate to initially consult our answers to the most frequently questions asked. You will find all of information seeked.
If in spite of our efforts, you did not find information which you were looking for, you will be able to send an email to us while clicking on « My request relates to another subject ».
Please find the questions asked by our Net surfers:
I have difficulties to reach the page of sonofbeach webstore and to surf on it
It is possible that the setting parameter of your navigator does not allow the java script and the reading of the macromedia flash files. If you do not have it, you can download free the last version of the reader Flash on the macromedia website.
Can I give my personal information in full safety?
All provided information is strictly confidential. Their treatment by Son of Beach is carried out under protected conditions and in conformity with the most demanding European & French rules in regards to private life and personal data protection . They will be used by Son of Beach and its trade partners with the only aim to treat your order, and to enable you to take advantage of our offers and to better be useful to you. Your banking information are encrypted in mode SSL and are not preserved or stocked on the Son of Beach website.
I do not remember my identifier or my password any more, how could I find it?
From the section “Login”, you can recover your password by registering your email address in the section “I forgot my password”. You have to write your e-mail adress and to validate your request: your new password will be sent to you at this email address.
Do I have to register my contact details and open my personal section to be delivered?
Yes, you must go under your personal section “Login”. Then, you will be able to follow your orders (and the history of its), to pass an order again without having to record your contact details again, to receive our newsletters, and to reach your chart of fidelity space. Register allows you to save an invaluable time on your next visits and orders.
How to register me on “My account” ?
You have to go to the "Login" section, then you fulfil "New Account?" and click on the "Register" button. One minute is enough!
How do I modify my personal data?
On your section “My Account”, click on “Manage my profile” to modify your personal data.
How to carry out a purchase on line?
It is possible to buy on line on the Son of Beach website. Follow the purchasing process guide, the stages to validate your purchases are simple, and are conceived to facilitate your surf.
What are the products available on the Son of Beach website?
A large part of the collection of Son of Beach products is available on the Son of Beach website. We advise you to return to regularly consult the Son of Beach website and be sure that we make our best to better satisfy you as soon as possible.
How can I modify my address of delivery?
In the different stages of the order, you have the possibility to modify your address of delivery.
Can I order a delivery at an address different from my residence?
Yes, during your order, you just have to indicate the address of delivery. The parcel will be delivered to the address indicated. You will receive by e-mail the dispatch note taking again the quantified detail of your order.
Can I make a delivery abroad?
Yes, you can be delivered abroad, within the limit of the countries listed at the stage "Address of delivery".
What are the delivery time?
You can find more information about our delivery options and prices:
- The home delivery: the package will be delivered within an average of 72 to 96 hours, excluding weekend.
- Orders placed after 12:00am will be processed the next day or the next business day.
How to pay my order?
Customers may pay for their Orders online using any of the following cards: MasterCard or Visa.
Is the payment on line secured?
Yes, it is completely protected. Your banking information are encrypted in mode SSL and are not stored on the Store. This is why your banking coordinates will be requested to you from each new order. The data are transmitted directly with the banking servers via our secured payment solutions provider e-transactions MCB.
What if my payment was refused?
After having filled your bank card information and validated your order, our secured payments solutions provider questions your bank to validate the payment and to give the authorization of it. In the event of pay refusal, please contact your bank. If you meet any concern, the customer service is also at your disposal.
When is my payment taken into account?
When you validate your payment, an authorization is delivered by your bank. Your bank account is output when you order something and pay for it.
When is my order took into account?
After having validated your “basket”, your identification, your mode of delivery and your banking details, you click on the “confirmation” button.
The summary of your order is posted for a last checking.
Then click on the button “to validate the order”. A message will be send to announce that “Your order is well recorded” (under reserve of the acceptance of your payment).
How am I informed that my order is well recorded?
A few minutes after having had the message of acceptance of your payment, you will receive, on the email address that you recorded on the Son of Beach website, an e-mail to confirm that your order is took into account and recorded. 24 hours after having validated your order, you will be able to check its recording in your section “My Account”. Then you can follow the treatment of your order.
Where to find my number of order?
Your number of order is reproduced on the e-mails of confirmation and the documents which are sent to you, delivery, dispatch note.
How to modify or cancel an order that I have just passed?
In order to ensure you a good delivery period, your order is immediately treated by our logistic services. However, if you want to modify or cancel your order before its treatment, contact quickly the E-Shop Customers Service by calling it +230 483 6374 or +230 483 7209 (from Monday to Friday between 9:30am and 12:30am or between 2:00pm and 5:00pm). You can also send an e-mail at customerservice@sonofbeach.com.
Then do I have to gather several orders?
No, the payment and the validation correspond to a single order: an address of delivery and a billing address. Nevertheless, you can as many add to your basket products.
How could I check the statute of my order?
After having validated your order on the Son of Beach website, you will receive some e-mails:
- firstly an e-mail assures you that your order has been treated
- A second email confirms that your parcel is shipped from our warehouses
I did not receive my order yet, my parcel seems lost
The delivery periods change according to the delivery option you choose. If you have a problem with your order or if you did not receive it within the announced delivery period, please contact the customer service by calling it +230 483 6374 or +230 483 7209 (from Monday to Friday between 9:30am and 12:30am or between 2:00pm and 5:00pm). You can also send an e-mail at customerservice@sonofbeach.com.
What is the policy of refunding?
When you receive your parcel, you have 7 days to return the product(s) and to ask for a refunding. We commit ourselves to exchange or to give your money back, only if the products have been returned to us in good condition and in their original packaging. Before proceeding to the return of your order, you must ask our Customers Service a Return Number. You can join the E-Shop Customers Service by calling it +230 483 6374 or +230 483 7209 (from Monday to Friday between 9:30am and 12:30am or between 2:00pm and 5:00pm). You can also send an e-mail at customerservice@sonofbeach.com. This Return Number will enable us to better treat your request. Your refunding will be done during the month that follows the reception of the return parcel by Son of Beach. Moreover, this refunding will be done on the credit card that made the order. The Customer will be in charge of the delivery prices. Of course, only the products ordered on the Son of Beach website profit of this guarantee. If you want to exchange your item, you have to follow the same process described before and reiterate your order on the Son of Beach E-Shop.
The parcel that I received does not correspond to my order
When you receive your parcel, you have 7 days to return the product(s) and to ask for a refunding. In the case of an anomaly of the product compared to its description, or because of an error made by Son of Beach, we commit ourselves to exchange it or to completely refund it (only if the products have been returned to us in good condition and in their original packaging). The postage charges will be refunded to you on the basis of slow tariff of the mail service in the home country of the Customer. Before proceeding to the return of your order, you must ask for a Return Number to our Customer service. You can join the E-Shop customer service by calling it +230 483 6374 or +230 483 7209 (from Monday to Friday between 9:30am and 12:30am or between 2:00pm and 5:00pm). You can also send an e-mail at customerservice@sonofbeach.com. This Return Number will enable us to better treat your request. You have to know that only the products bought on the website could be returned in our warehouses. The products that you bought in our shops are not concerned, you have to address to the retail outlets where you made your purchase.
How to carry out a return or an exchange of my product or my order?
- Stage 1: Contact the Customer service for it to communicate a Return Number. You can join the E-Shop customer service by calling it +230 483 6374 or +230 483 7209 (from Monday to Friday between 9:30am and 12:30am or between 2:00pm and 5:00pm). You can also send an e-mail at customerservice@sonofbeach.com.
- Stage 2: D-pack the products in their original packing with the original accessories and notes
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Stage 3: Dispatch your return parcel to the following address:
Son of Beach
1 Cap Dal
Tamarin
Mauritius
>> for more information, consult the General Terms and Conditions of Sale. Note well that only the products bought on the website could be returned in our warehouses. The products that you bought in our shops are not concerned, you have to address to the retail outlets where you made your purchase.
I want to return a defective product
When you receive your parcel, you have 7 days to return the product(s) and to ask for a refunding. In the case of a defective product, we commit ourselves to exchange it or to completely refund it (only if the products have been returned to us in good condition and in their original packaging). The postage charges will be refunded to you on the basis of slow tariff of the mail service in the home country of the Customer. Before proceeding to the return of your order, you must ask for a Return Number to our Customer service. You can join the E-Shop customer service by calling it +230 483 6374 or +230 483 7209 (from Monday to Friday between 9:30am and 12:30am or between 2:00pm and 5:00pm.). You can also send an e-mail at customerservice@sonofbeach.com.
This Return Number will enable us to better treat your request. Note well that only the products bought on the Son of Beach E-shop can be the subject of a procedure of return in our warehouses. The products that you bought in our shops are not concerned, you have to address to the retail outlets where you made your purchase.
I returned a product, a parcel and I do not have any news
The treatment time of a return parcel can take between 2 and 3 weeks, over this time, contact our E-Shop customers Service. They will take the right measure. However, if you had solicited our Customers Service before carrying out the return, its treatment will be accelerated by the identification of the logistic service.
How will I be refunded of my return?
After having obtained the return authorization from our Customers Service and after reception of your return parcel by our warehouses, the Customers Service controls the conformity of your return. You will be refunded rising bought products, (except posted charges). Then we proceed to the refunding of the credit card you used to bye your product. You have to give the information relating to your order number to the provider. Recall: Your banking coordinates are encrypted in mode SSL and are not preserved or stocked on the Son of Beach E-Shop. The data are transmitted to the banking waiters via e-transactions MCB, our protected payment provider.
Where can I buy Son of Beach products?
You can also buy Son of Beach products in our shops and in others registered retail outlets.
Guarantee of Son of Beach products?
Before its sending, every products have been tested thanks to a rigorous control of quality. The nature and the warranty period are specified in the description of the product, if not, please defer to our Sale general conditions. You will be able to find the maintenance recommendations on the label of the product. Trust these advice, you would be satisfied with your purchases.
How could I find the appropriate product?
You will find many products on the Son of Beach website www.sonofbeach.mu. The diversity of the models, the matters, the designs, and the sizes, enables you to choose easily. To help you, a search engine enables you to seek by name, matter, color, price. Moreover, in the products list, you can select by color, size, price and thus you have the possibility to sort the products according to your choices. Then you will precisely know what are the appropriate products for you.
How then I send a comment on an experiment produced?
You want to give us your opinion on a product? You can make your comments by filling the form with contact. With this intention, click on the link “Contact us” in bottom of the pages of Internet Son of Beach website.
My request relates to another subject
If you do not find answers to your interrogations, call our E-Shop Customers Service: +230 483 6374 or +230 483 7209 (from Monday to Friday between 9:30am and 12:30am or between 2:00pm and 5:00pm.) or you can send an e-mail to customerservice@sonofbeach.com.
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